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Writing to customers

Resources to help you nurture and enhance your customer relationships with clear and empathetic communications

All writing to customers insights

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Five email mistakes that will lose you customers

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Live chat best practice for a great customer experience

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Where live chat goes wrong – and how to make it right

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How to show empathy in your customer service responses [with examples]

Useful resources

Your free guide to better customer responses

The Write Stuff

Your go-to guide to better writing

See how we’ve helped our clients with their customer communications

Public sector and government

Environment Agency cultivates a new public image

Environment Agency cultivates a new public image
Environment Agency cultivates a new public image

Financial

HSBC overhaul complaint-handling style to cut comeback and connect with customers

HSBC overhaul complaint-handling style to cut comeback and connect with customers
HSBC overhaul complaint-handling style to cut comeback and connect with customers
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