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Who is it for? Any team who write to customers via emails, letters or social media, in any sector.
Non-native English speakers on your team? See if our course is suitable.
What level is it for? Any level. We tailor the content to meet participants’ needs, communications and backgrounds.
When and where Date arranged around you. We can train at your site, anywhere in the world, or train your team remotely online.
Course length Flexible, typically 3–7 hours. Online training can be split into two shorter sessions.
Delegates We can train from four people up to your entire organisation. Each session has a maximum of ten delegates. (Why only ten?)
Not exactly what you were looking for? No problem. We can combine elements from any of our courses to fit your needs exactly.
Your course can also be part of a blended programme that will support your team in changing their writing for good.
Cost The cost will depend on a few different factors. See how our pricing works here.
Let’s talk about your course
Writing with empathy can help you connect with your audience and grow their loyalty, turning them into advocates and strengthening your brand. And, luckily, empathy is something we can all learn and improve on.
We’ll help your team understand the importance of empathy and how to apply it in their writing. This course will help them focus on who they are writing to, structure their communication effectively, and adopt the right tone of voice to harness the power of empathy. We’ll tailor the training using real examples of your organisation’s documents, guaranteeing the materials will be relevant and the techniques easy to apply.
A key feature of this course is that all delegates receive our unique pre-course writing analysis. This covers 15 different areas of writing skills and helps us ensure the training meets the delegates’ precise writing needs, while ensuring delegates make rapid, targeted improvements.
We can run this course remotely online or in person at your workplace or choice of venue.
By the end of the training, attendees will be able to:
Learn all about this course
Get the full in-person course guide (PDF)
Get the full remote-learning course guide (PDF)
We are certified to Cyber Essentials Plus standards. So you can be confident when sharing your documents and delegate details that your information is safe.
We're also FSQS registered. FSQS is a third-party compliance and risk assessment trusted by some of the largest banks, building societies and insurance companies in the world.
What our delegates say about us.
This was such a good course. So helpful to my day-to-day working environment and delivered brilliantly. Very highly recommended.
Duncan Gregory, BNP Paribas
Really enjoyable day, learnt loads, looking forward to completing the 16 outstanding complaints I have!
Tracy Campbell, Mid-Yorkshire Hospitals NHS Trust
Excellent trainer, bought the day alive with information, facts and humour! Very good resources.
Alyce King, Bourne Leisure
Fantastic! Extremely useful and relevant to my role. I will be taking away ideas to work with in the team. Thank you very much.
Sarin Pace, BNP Paribas
I thought it was delivered very passionately; I felt open to ask lots of questions, and generally enjoyed the whole day.
Rosie Twist, BNP Paribas
What our delegates say about us
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Unique pre-course analysis
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Post-course support
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Full course customisation
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Over 20 years' experience
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Our expert trainers
We analyse the writing of every attendee on the course according to 15 different areas. This means our trainers will have a solid understanding of the writing issues of every one of your people – before anyone even enters the training room. It's a method unique to Emphasis that's successfully helped around 80,000 professionals across the world.
You have access to our dedicated helpdesk for a year after your course.
You will also receive regular free tips and resources by email. We also offer optional post-course coaching clinics.
Our specialist learning designers work hard to create a programme that’s customised exactly to the problems your team are facing.
Since we began in 1998, we’ve helped improve writing and communications skills for over 80,000 delegates and we’ve worked with over 1,000 companies – including many just like yours. See our case studies here.
We make sure to match the right trainer to your organisation, meaning you can rely on getting someone with the best skills, approach and experience to solve the challenges your team are facing.
All our trainers and consultants have years of professional experience in writing, editing and communications. And every one goes through a six-month onboarding process to ensure they can effectively and engagingly deliver that expertise to you.
We analyse the writing of every attendee on the course according to 15 different areas. This means our trainers will have a solid understanding of the writing issues of every one of your people – before any training even begins. It's a method unique to Emphasis that's successfully helped around 70,000 professionals across the world.
Since we began in 1998, we’ve helped improve writing and communications skills for over 70,000 delegates and we’ve worked with over 6,000 companies – including many just like yours. See our case studies here.
All our trainers and consultants have years of professional experience in writing, editing and communications. And every one goes through a six-month onboarding process to ensure they can effectively and engagingly deliver that expertise to you in the training room.
Effective email-writing course
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The complete business writer (online)