Policies and procedures

Posted by: David Cameron

28 / 07 / 21

The difference between policies, procedures and work instructions (and why you need them)

‘I’m pregnant.’ Words to normally evoke joy (or panic). But the person telling me this good news wasn’t my partner – she was my internal communications manager. I wasn’t a happy parent-to-be, I was a rookie middle manager in a large public sector organisation. My (yes, slightly panicked) reaction was: ‘What do I do next?’ […]